To ensure each client receives quality, nutritious food we assign each customer their own customer service representative. Gold Star Foods guarantees order and product delivery accuracy every time. If there is ever a change to an order or modification in our product inventory, our customers will be notified. Our reliable customer service department is dedicated to making ordering simple and efficient.
Gold Star Foods drivers are a vital part of our excellent customer service. Our drivers deliver products on time and will happily unload each order in the proper place. Moreover, all Gold Star Foods drivers will treat you with courtesy and respect.
Drivers are required to have Commercial A or B Licenses
Drivers are drug and alcohol tested throughout their tenure with Gold Star Foods
Drivers must maintain a good driving record
Drivers participate in extensive third-party background checks
Our warehouse facility significantly elevates our best-in-class customer service. Gold Star Foods distribution facility has 36 loading doors adjacent to 260,000 square feet of incredibly clean, pest free space, racked and managed by inventory control experts. The Gold Star Foods team works with an advanced pick and pull system to ensure complete accuracy.
Gold Star operates a state-of-the-art fleet of high efficiency trucks. These vehicles range in size to accommodate the wide variety of school facilities deliveries. All refrigeration units comply with Federal and State standards. Gold Star Foods also offers multiple temperature trailers to accommodate frozen, refrigerated, and dry food at the same time.
Student safety is our primary role and as a national food service distributor - our responsibility. Gold Star Foods has a comprehensive product recall system and complete claim of delivery accountability and food safety practices.
At Gold Star Foods, we have invested in systems to ensure the integrity of all products delivered.
We are HACCP compliant and our systems are evaluated and graded to guarantee accuracy and function.
Food integrity requires well-organized food security systems as mandated by industry best practices and USDA Biosecurity requirements.