The Gold Star Foods team works hard to ensure your complete satisfaction every time you use our services. Gold Star Foods' outstanding service begins with customer service representatives and purchasing agents who are a cut above in their knowledge and dedication to your needs, and continues with the integrity of the drivers who deliver the orders to your door.

Loyal Customer Service Representatives:
When you place an order with the Gold Star Foods customer service representative assigned to your account, you can rest assured that you will receive the quality items you need, when you need them. Gold Star Foods customer service department carefully reviews each order to insure complete accuracy. Your customer service representative will personally see to it that that the inventory is in stock while George Thorsen makes sure that your prices are correct. Under rare circumstances that cause a shortage of inventory, your customer service representative will phone immediately to advise you of the shortage. If you choose to substitute the item, your customer service representatives will process the order right away. If, on the other hand, you would rather purchase the shorted item elsewhere, Gold Star Foods will make the arrangements for you to do so. The choice is yours!

Modern Warehouse Facilities:
Although our customers may never see it, our warehouse facility is a piece of the puzzle that significantly elevates our level of customer service. Gold Star Foods facility has 37 loading doors adjacent to 175,000 square feet of incredibly clean, pest free space that is racked and managed by experts. The Gold Star Foods team works daily with an advanced pick and pull system that insures complete accuracy when your order reaches your door.

Courteous Drivers:
The Gold Star Foods drivers are another vital part of the customer service equation. Our drivers not only deliver your items on time, they are happy to unload your order in the proper place you designate. Moreover, each Gold Star Foods driver will treat you with courtesy and respect.

Convenient Storage Program:
Gold Star Foods has a fantastic storage program for commodity products. With Gold Star Foods, you can feel confident that your commodities are in a clean environment that is managed by experts. Each month, hundreds of thousands of product cases are transported through our clean and modern facility just south of downtown Los Angeles. When you store commodities with us, we rotate your inventory on a regular basis to insure that the oldest products are always pulled first. We also remove the draw down of pulled product from inventory so we can calculate your storage charges intrinsically. For your convenience, we automatically generate storage invoices on the anniversary date each month.

Advanced Commodities Tracking System:
Gold Star Foods has developed a state-of-the-art commodity tracking system that offers outstanding solutions for raw, finished, and commercial commodity cases. This system, which took four years to develop, guarantees that you will never experience extended lag time on delivery notification or uncertainty about what is in stock.

The Gold Star Foods commodity staff enters all incoming commodity cases into our tracking system within 24 hours of receiving them. This innovative system has a programmed series of checks and balances to insure complete receiving accuracy. Once we enter your delivery of commodity cases, the system triggers a series of automatic fax responses that provide updated information to you on a daily basis. These faxes, called "NOTICE OF COMMODITY ARRIVAL," include every detail you need to make informed decisions regarding case amounts, items on hand, delivery of cases, storage anniversary dates, raw USDA sources, manufacturer finished cases, and lot numbers. Simply send Gold Star Foods a fax that specifies how you would like us to handle your commodities, and we will do the rest!